Just to share....maaf pada empunya blog yg sy plagiat dibawah ni....harharharhar....
Your most unhappy customers are your greatest source of learning.
You can get everything in life you want if you will just help enough other people get what they want.
Even with the best of maps and instruments, we can never fully chart our journeys.
Letting your customers set your standards is a dangerous game, because the race to the bottom is pretty easy to win. Setting your own standards--and living up to them--is a better way to profit. Not to mention a better way to make your day worth all the effort you put into it